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Privacy Policy
1. Introduction and Effective Date
This Privacy Policy (“Policy”) describes how Plachta Erik (hereinafter “we,” “us,” or “our”), accessible via our website www.plachtaerik.com, collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency about your data. This Policy is effective as of June 15, 2026, and applies to all information collected through our website, associated services, and any interaction with our business.
Our mission, as a team passionate about crafting practical, portable outdoor accessories for every adventurer’s journey, extends to respecting and protecting the privacy of our customers and community, from local weekend walkers to cross-country backpackers.
2. Data Controller & Contact Information
The data controller responsible for your personal information is:
Plachta Erik
16 RUE des Orchidées
18340 Saint-Just
FRANCE
Email: crescent@plachtaerik.com
Phone: +(33)6 50848491
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the information above.
3. Information We Collect
We collect information that you provide directly, automatically when you use our site, and from third parties.
3.1 Information You Provide Directly:
- Account & Purchase Data: When you create an account, place an order, or contact us, we collect information such as your name, email address, shipping/billing address, phone number, and payment details (processed securely by our payment partners; we do not store full credit card numbers).
- Communications: Contents of your communications with us via email, contact forms, or phone calls.
- Reviews & Feedback: Information you submit when leaving a product review or testimonial, such as your name and comments (e.g., “Perfect compact outdoor carabiner…”).
- Newsletter Sign-ups: Your email address when you subscribe to updates about new gear drops like our “Tiny New Gear Drop.”
3.2 Information Collected Automatically:
- Device & Log Data: When you visit our site, we automatically collect certain information such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
- Cookies & Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, remember your preferences (like cart items), analyze site traffic, and understand how customers interact with our content. For example, data might help us see interest in product categories like “Collapsible Buckets” or “Folding Cups.” You can control cookie settings through your browser.
3.3 Information From Third Parties:
We may receive information about you from business partners, advertising networks, analytics providers, or social media platforms, consistent with your privacy settings on those services.
4. How We Use Your Information
We use the collected information for the following purposes:
- To Fulfill Orders & Provide Services: Process transactions, ship products (e.g., a “Compact Silicone Collapsible Bucket”), send order confirmations and shipping updates, and manage your account.
- Customer Service & Communication: Respond to your inquiries, provide support, and inform you about important administrative changes (e.g., policy updates).
- Marketing (with Consent): Send you promotional communications about new products (like “Ultralight Wire Gate Carabiner” or “Elegant Titanium Folding Cup”), special offers, and company news, if you have opted in. You can opt-out anytime.
- Improve Our Website & Products: Analyze usage trends and customer feedback to improve our website’s functionality, product range, and user experience, ensuring our gear meets adventurers’ needs.
- Security & Fraud Prevention: Protect our website, business, and customers from fraudulent transactions and security threats.
- Compliance: Comply with applicable laws, regulations, and legal processes.
5. Legal Basis for Processing (For EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal data includes:
- Contractual Necessity: To perform the contract for products you purchase.
- Legitimate Interests: For our legitimate business interests in website security, improvement, and marketing, balanced against your rights.
- Consent: Where required by law, particularly for certain marketing communications. You may withdraw consent at any time.
- Legal Obligation: To comply with our legal and tax obligations.
6. How We Share Your Information
We do not sell your personal information. We share it only in the following circumstances:
- Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., postal services), email delivery, hosting, and analytics. They are contractually obligated to handle your data securely and only for the purposes we specify.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, where customer information may be transferred as a business asset.
- With Your Consent: We may share information for specific purposes with your explicit consent.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations). For example, we retain order information to comply with financial record-keeping laws and to handle any future warranty or support queries.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, which may include:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data under certain conditions.
- Restriction/Objection: Object to or restrict our processing of your data in specific circumstances.
- Marketing Opt-Out: Unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email.
- Cookie Controls: Manage your cookie preferences through your browser settings.
To exercise these rights, please contact us using the details in Section 2. We may need to verify your identity before processing your request. We will respond within a reasonable timeframe as required by applicable law.
9. International Data Transfers
Your information, including personal data, is processed at our operating offices in France and by our service providers. If we transfer data outside the European Economic Area (EEA) or the UK to countries not deemed to have adequate data protection laws, we will implement appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities.
10. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include secure servers, encryption for sensitive data transmissions (like payments), and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure; we strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party sites, such as social media platforms. This Privacy Policy applies only to our site. We are not responsible for the content or privacy practices of any linked sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The “Effective Date” at the top will indicate when it was last revised. We will notify you of any material changes by posting the new Policy on this page and, where appropriate, via email. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:
Plachta Erik
16 RUE des Orchidées, 18340 Saint-Just, FRANCE
Email: crescent@plachtaerik.com
Phone: +(33)6 50848491